VoiceLab

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Conversational Intelligence

Analyze conversations in your company and sell more, understand users, increase UX

Cognitive Automation

Lower your customer care cost by automating repetitive processes

other products

Wordlify

Subtitles

Dictate

Media Monitoring

is here! 🎉

VoiceLab.AI, leader in Conversational AI now brings TRURL, an instruction-following large language model (LLM) which has been fine-tuned for number of business domains such as e-commerce and customer support.

TRURL brings additional support for specialized analytical tasks:

Dialog structure aggregation

Customer support quality control

Sales intelligence and assistance

TRURL can also be implemented effectively on-premise:

We will build a GPT model for you

Trained securely on your infrastructure

Trained on your dataset

Discover Trurl Alpha version!

Vencode harnesses TRURL to build a company chat system, seamlessly integrating information from provided documents and the website for enhanced communication within the organization.

Discover solution Beta version!

Natural Language Processing

Who is the problem

VoiceLab AI

08/02/2023

Finding out who stands behind problems in our calls – agent or client?

It is not an easy task to identify what is really going on in our dialogues, especially when the volumes are big. But it would be extremely useful to quickly assess whether the client is the one causing trouble or the agent. Knowing this would allow to take targeted, knowledge-based actions that would solve problems much more quickly and cost-efficiently, not just shooting blanks hoping for a solution. How to achieve this?
Let’s find out..

The rest of the article is available on the link below:

https://colab.research.google.com/drive/1-4Q-xyHkCLDR7D-vDAVrkvmpHSRaFDgz

(NOTICE) In order to be able to use the notebook and send requests to our services, you have to upload a 'credentials.ini’ file to the runtime workspace (the main directory, next to sample_data folder). You can obtain one by getting in touch over at https://voicelab.ai/contact.