GAIN BETTER CONTROL OVER YOUR CONVERSATIONS WITH CLIENTS
AI-powered technologies to automate sales and customer service
C: I want to send some money today.
AI: OK, can you please specify the amount you want to send?
C: 50 $
AI: OK, noted down. Now who do you want to send money to?
C: Hannah Car Services, Portland.
AI: Surely. I would need your authorization password now to proceed
with
the transfer.
C: My voice is my password.
AI: Great, that’s what I wanted. Please hold on a moment while I
transfer
50 $ to Hannah Car Services, Portland.
C: OK.
AI: Done.
C: Thanks!
C: Can you book me a dentist’s appointment tomorrow around 10 a.m.?
AI: OK, I’m checking doctors’ timetables. Any particular doctors you
want to see?
C: Check Dr Mady, please. And maybe Dr Lopez, too.
AI: Unfortunately, Dr Mady is on vacation till next week. Dr Lopez
is
available tomorrow between 11.30 am and 1 pm.
C: Hmm… Ok, so make it 11.30 am please.
AI: Done. Anything else you want to check?
C: No, thank you!
AI: How can I help you?
C: Hi, I want to fill a claim.
AI: Surely. What happened?
C: My smartphone was stolen.
AI: I understand. I have to enter the item’s details first.
C: It’s Apple iPhone 7.
AI: What was its price?
C: It cost 619.99 $
AI: Do you happen to have the item’s receipt?
C: Eee…yes, I’ll scan it and it by email.
AI: Great. Was there anything else stolen or damaged?
C: No, it wasn’t.
AI: Did anyone get hurt?
C: No, luckily not.
AI: OK. Your claim report is filled. Is there anything else you want
to add?
C: No, I’m done. Thanks!
C: There’s a long journey ahead of us. I need some good music to listen
to.
AI: Surely. What kind of music do you prefer?
C: Anything, from rock to hip hop. The louder, the better.
AI: OK. Let’s kick off with “Satisfaction’ by Rolling Stones. And
then
I’ll follow with ‘Walk this way’ by Aerosmith.
C: Great choice! Thanks
20 minutes later…
C: Can we turn on some lighter music now? Jazz would be great.
AI: Here you are: ‘Sunrise’ by Norah Jones.
C: No, not so light! Play something by Herbie Hancock.
AI: OK. Here’s ‘Watermelon Man’
C: Thanks!
VoiceLab is a technology firm from Gdańsk, working on automatic speech recognition (ASR) and natural language understanding (NLU).
Our team of high-class specialists is working on improving automatic speech recognition in many languages using large amounts of acoustic and text data.
With the use of deep neural networks, a very large dataset consisting of several thousand hours of hand-labelled data, a number of powerful servers (over 40 GPU cards, HPC), we are building large acoustic models, language models, and dictionaries in many languages. Our main goal is to constantly improve the quality of recognition.
Using our technologies we have created a number of interesting products, mainly in the SaaS model, for automatic speech recognition (smartphone/desktop apps), process automation, Conversational Intelligence, voicebots, and even offline solutions for smart homes - wherever there is a need for speech recognition and language understanding our technology can be applied and used.
VoiceLab solutions are used by thousands of people.
Position: Automatic Speech Recognition Engineer
Place: Gdańsk
Type of employment: full-time employment contract
We are looking for someone to join our speech signal decoding team as an engineer. Your job will be to work with our experts in a small, interdisciplinary team on the latest machine learning techniques in speech recognition and formulate research hypotheses and then examine their effectiveness by conducting experiments and benchmarks. A large part of your duties are coding in C++ and working with raw data, organizing it, cleaning it, and preparing it for experiments. The job also includes writing shell scripts, creating documentation, and a healthy dose of teamwork and designing new solutions.
Position: Project Manager
Place: Gdańsk
Type of employment: full-time employment contract
We are looking for a project manager for our team implementing IT projects. You will work in a small team of several people. Your responsibilities will consist in coordinating the implementation of IT projects for clients and will require interdisciplinary cooperation with sales and individual production departments (front-end, back-end, NLU department, IT system administrators, etc.).
We are here to answer any questions you may have about our technology. Reach out to us and we’ll respond as soon as we can!
