GAIN BETTER CONTROL OVER YOUR CONVERSATIONS WITH CLIENTS

AI-powered technologies to automate sales and customer service

Key Benefits

Transcribed conversations
All incoming conversations are fully transcribed with pre-defined automatic categorization.
Faster agent coaching
Get examples of best practices that are at your fingertips.
Higher efficiency and easier monitoring of your agents
Figure out why your sales team is winning or losing deals.
Higher probability of sales wins
Find out which pitch works and increase deal closings.

Features

CONVERSATIONAL INTELLIGENCE

Full transcript real-time

Automatic control and scoring processes

Search and filter with intuitive syntax

Trend analysis and monitoring

Detect fraud attemps with passive voice biometrics

Import interactions from all channels

Get to know which moments are important to win sales or prevent loosing them.

Get better control over your sales calls. Find out why your sales team is winning or losing deals. Learn how to make your sales growth.

Analyze and monitor trends with fully customizable categorisation.

Improved conversations that close more deals - it's time to get insights on customers behaviour patterns and provide your sales team with effective feedback.

Products

We provide you with full stack technology

Intent recognition platform

VoiceLab intent recognition platform comes with pre-defined library of intents for banking, insurance and customer care. You can use libraries provided by us or add custom intents to build a dedicated voice assistant or chatbot.

Customer care IVR automation

VoiceLab intent recognition platform allows you to automate your customer care scenarios easily and quickly. Apart from on-site installation of our platform, we offer tools to reuse provided scenarios or modify and add new menus as required.

Cloud or on-device ASR (Automatic Speech Recognition)

We provide you with dedicated decoder for speech recognition, either cloud based or running fully on-device. We have optimized and implemented our decoder to run fully on small devices such as a Raspberry Pi or a mobile phone.

Active and Passive Voice Biometrics

We offer passive voice biometrics for fraud detection in phone conversations as well as active biometrics to help organizations and companies authenticate users’ identity.

Intent Recognition Use Cases

Use VoiceLab to improve your business service quality in any industry

BANKING

C: I want to send some money today.
AI: OK, can you please specify the amount you want to send?
C: 50 $
AI: OK, noted down. Now who do you want to send money to?
C: Hannah Car Services, Portland.
AI: Surely. I would need your authorization password now to proceed with the transfer.
C: My voice is my password.
AI: Great, that’s what I wanted. Please hold on a moment while I transfer 50 $ to Hannah Car Services, Portland.
C: OK.
AI: Done.
C: Thanks!

HEALTHCARE

C: Can you book me a dentist’s appointment tomorrow around 10 a.m.?
AI: OK, I’m checking doctors’ timetables. Any particular doctors you want to see?
C: Check Dr Mady, please. And maybe Dr Lopez, too.
AI: Unfortunately, Dr Mady is on vacation till next week. Dr Lopez is available tomorrow between 11.30 am and 1 pm.
C: Hmm… Ok, so make it 11.30 am please.
AI: Done. Anything else you want to check?
C: No, thank you!

INSURANCE

AI: How can I help you?
C: Hi, I want to fill a claim.
AI: Surely. What happened?
C: My smartphone was stolen.
AI: I understand. I have to enter the item’s details first.
C: It’s Apple iPhone 7.
AI: What was its price?
C: It cost 619.99 $
AI: Do you happen to have the item’s receipt?
C: Eee…yes, I’ll scan it and it by email.
AI: Great. Was there anything else stolen or damaged?
C: No, it wasn’t.
AI: Did anyone get hurt?
C: No, luckily not.
AI: OK. Your claim report is filled. Is there anything else you want to add?
C: No, I’m done. Thanks!

AUTOMOTIVE

C: There’s a long journey ahead of us. I need some good music to listen to.
AI: Surely. What kind of music do you prefer?
C: Anything, from rock to hip hop. The louder, the better.
AI: OK. Let’s kick off with “Satisfaction’ by Rolling Stones. And then I’ll follow with ‘Walk this way’ by Aerosmith.
C: Great choice! Thanks

20 minutes later…
C: Can we turn on some lighter music now? Jazz would be great.
AI: Here you are: ‘Sunrise’ by Norah Jones.
C: No, not so light! Play something by Herbie Hancock.
AI: OK. Here’s ‘Watermelon Man’
C: Thanks!

API

Selected Clients

Career

Who are we?

VoiceLab is a technology firm from Gdańsk, working on automatic speech recognition (ASR) and natural language understanding (NLU).

Our team of high-class specialists is working on improving automatic speech recognition in many languages using large amounts of acoustic and text data.

With the use of deep neural networks, a very large dataset consisting of several thousand hours of hand-labelled data, a number of powerful servers (over 40 GPU cards, HPC), we are building large acoustic models, language models, and dictionaries in many languages. Our main goal is to ​​constantly improve the quality of recognition.

Using our technologies we have created a number of interesting products, mainly in the SaaS model, for automatic speech recognition (smartphone/desktop apps), process automation, Conversational Intelligence, voicebots, and even offline solutions for smart homes - wherever there is a need for speech recognition and language understanding our technology can be applied and used.

VoiceLab solutions are used by thousands of people.

Who do we need?



Position: Automatic Speech Recognition Engineer

Place: Gdańsk

Type of employment: full-time employment contract

We are looking for someone to join our speech signal decoding team as an engineer. Your job will be to work with our experts in a small, interdisciplinary team on the latest machine learning techniques in speech recognition and formulate research hypotheses and then examine their effectiveness by conducting experiments and benchmarks. A large part of your duties are coding in C++ and working with raw data, organizing it, cleaning it, and preparing it for experiments. The job also includes writing shell scripts, creating documentation, and a healthy dose of teamwork and designing new solutions.

Your duties:

  • Development and maintainance of our speech recognition system
  • Implementation of new algorithms related to speech recognition and machine learning
  • Solving problems in the field of signal processing
  • Creating unit-tests and benchmarks, code maintenance, and creating documentation
  • Analysis, design, and support of solutions according to customer specifications and requirements

Required skills:

  • Master's degree in computer science or related fields
  • 2+ years of programming experience
  • expert knowledge of C / C++ programming language
  • very good knowledge of Python or Golang programming languages
  • knowledge of basic computer science issues: algorithm design
  • problem solving, data structures, computational complexity
  • experience with the Linux environment
  • experience with version control systems (Git)
  • basic knowledge in the fields of statistics, probability theory, and stochastic processes
  • ability to work in a team

Additional skills:

  • knowledge of the fields of signal processing, mathematical modeling, statistical classification
  • experience with speech processing and language modeling
  • experience with distributed systems
  • knowledge of network protocols: HTTP, WebSocket, gRPC
  • experience in software testing processes
  • experience in designing applications using GPU for computational purposes (nvcc)

What we offer?

  • Work on fascinating technologies in the field of machine learning, artificial intelligence and NLU
  • Acquiring knowledge directly from experts in machine learning systems
  • Attractive market remuneration
  • Internal training, development opportunities, publication opportunities for scientific papers
  • Work in an environment of a rapidly developing technology startup
  • possibility of conducting an implementation doctorate (doktorat wdrozeniowy)


Position: Project Manager

Place: Gdańsk

Type of employment: full-time employment contract

We are looking for a project manager for our team implementing IT projects. You will work in a small team of several people. Your responsibilities will consist in coordinating the implementation of IT projects for clients and will require interdisciplinary cooperation with sales and individual production departments (front-end, back-end, NLU department, IT system administrators, etc.).

Your duties:

  • Comprehensive IT project management
  • Defining the scope of the project in cooperation with the client
  • Cooperation with the project team
  • Preparation of plans and project schedules
  • Project documentation management
  • Caring for quality and communication with the client
  • Responsible for product delivery within the budget, time and scope
  • Representing the company in everyday contacts with the client
  • Performing individual stages of the project yourself
  • Reporting the performance of works by individual teams

Required skills:

  • Knowledge and experience in the field of technology and software development methodologies
  • Ability to speak English or German
  • Experience in working with agile methodologies (e.g. Scrum, Kanban)
  • Good knowledge of MS Project and MS Office

Welcome:

  • Experience in implementing IT projects
  • Knowledge of methodologies for architecture design, system design, software development cycle, organization of development works

What we offer?

  • Work on fascinating technologies in the field of machine learning, artificial intelligence and NLU
  • Acquiring knowledge directly from experts in machine learning systems
  • Attractive market remuneration
  • Internal training, development opportunities, publication opportunities for scientific papers
  • Work in an environment of a rapidly developing technology startup
  • possibility of conducting an implementation doctorate (doktorat wdrozeniowy)

Contact

We are here to answer any questions you may have about our technology. Reach out to us and we’ll respond as soon as we can!


+48 883772009

voicelab@voicelab.ai