We gather all the data from the interactions between your agents and customers. We provide you with a reliable, data-driven and fully automated report of your prospective customers’s behaviors and solutions for the future.
Full transcript real-time
Automatic control and scoring processes
Search and filter with intuitive syntax
Trend analysis and monitoring
Detect fraud attemps with passive voice biometrics
Import interactions from all channels
We help you automate and optimize your call centre operations. We design and build AI voice bots that will make customer interactions easier… and cost-effective!
Reduction of customer waiting time
Reduction in average cost of service
Increase the number of supported calls
24/7 access to customer service
Stabilization of service cost
Increasing agents productivity
meet some of our clients
Gain BetterControl Over Clients Conversations
AI-powered technologies to secure sales and customer service.
Our solutions are self-contained and cost-effective!
ASR Automatic Speech Recognition
Our AI-powered Automatic Speech Recognition (ASR) technology transcribes and analyzes conversation recordings and provides a set of tools enabling its management and analysis with additional functionalities, like voice biometry and intent recognition.
NLP Natural Language Processing
Natural language processing helps computers communicate with humans in their own language and scales other language-related tasks. With our solution, it is possible for computers to read text, hear speech, interpret it and determine which parts are important.
Let our Clients do the talking!
“VoiceLab is a reliable and trustworthy partner, well capable of carrying out complex speech
recognition projects. The experience of their staff and technological and organizational
potential ensure high quality of service.”
“The delivery and testing of the automatic speech recognition system was swiftly and
efficiently carried out. VoiceLab experienced team has been providing us with professional
support at every stage of the implementation.
“VoiceLab has implemented its ASR system in our mobile application. We recommend VoiceLab as
a partner in every innovative project connected to speech recognition technology.”
GAIN WHAT YOU WANT
Discover and understand what consumers really desire