TRURL is here! 🎉

Trurl is here! 🎉

We are excited to announce the release of the Trurl model, a conversational AI solution designed to provide users with accurate, detailed, and polite responses to their inquiries that works similarly to ChatGPT. Trurl takes natural language processing and machine learning to the next level, offering an unparalleled degree of accuracy and relevance in its responses.

With the Trurl model, we are delivering on our commitment to providing the highest quality conversational AI solutions to our clients and partners. Whether you are a large enterprise, a small business, or an individual user, Trurl is designed to meet your needs and exceed your expectations.

Advantages

We created Trurl with business purposes in mind. 

Use cases

In what follows, we will provide an in-depth overview of the  Trurl model, highlighting its key features and capabilities. We hope that you will find this information as exciting as we do, and that you will join us in exploring the possibilities that this innovative solution has to offer.

In this post we presented six sample use cases:

Check our TRURL here for free: https://trurl.ai/ 

To begin with let’s see what Trurl has to say:

So let’s see how Trurl responds to our tasks.

Detect arguments and objections

Prompt:

“As a customer service quality controller, rate the following conversation. Was it an effective sales conversation? Did the client have objections during the conversation? Did the agent use arguments against the client’s objection?
conversation: 
[CONVERSATION]”

Trurl handled the assessment very well. As you can see, it covered the conversation and summed up the customer service agent’s approach in this conversation.

Maybe it can advise us?

Rate conversations & help make better calls

Calls rating is an important part of any customer service operation. It allows businesses to evaluate the quality of their customer interactions and identify areas for improvement. However, calls rating can be a time-consuming and subjective process, especially when done manually. To improve the process, businesses can consider implementing a more automated system that uses AI and machine learning algorithms to analyze call data and provide more accurate ratings. Additionally, providing agents with real-time feedback and coaching can help them improve their performance and reduce the need for rating calls. 

We trained Trurl to rate the conversations as well using our own call-center data with our team of experienced annotators.

Now let’s see:

Prompt:

“Can you advise how the agent could have handled this conversation better?”

It’s great, isn’t it? 

Trurl was trained to handle both quick calls and longer conversations. Here is the example of a longer and more demanding call:

Prompt:

“Rate effectiveness of conversation on a scale from 0 to 5.
[CONVERSATION]”

Overall, by using AI-powered tools to evaluate conversations, businesses can automate the process of analyzing conversations and generate objective reports on the effectiveness of each conversation. This can help to save time and resources, and can provide valuable insights into the areas where agents are performing well and where there is room for improvement.

Prompt:

“How would you rate this conversation in terms of the agent’s empathy with the client on a scale of 1 to 10? Did the agent correctly resolve the issue? What was it?
conversation:
[CONVERSATION]”

And the last example for today:

Prompt:

“As a customer service quality controller, rate the following conversation. Was it an effective sales conversation? Did the client have objections during the conversation? Was the agent kind and understanding?
conversation:
[CONVERSATION]”

Besides evaluation of conversations, Trurl can do way more. Let’s dive into other useful tasks.

Information extraction

Thanks to the ability to extract information, you can quickly and easily process this data and use it for other purposes, e.g. you can use our Trurl to quickly analyze files, documents or websites.

Summarization

Summarization is invaluable, condensing only key information for efficient communication, saving time and enhancing productivity. 

Trurl is able to efficiently summarize the content of conversations:

We can continue the conversation, ask further questions referring to the previous message.

Reason for calling

Have you ever wondered why your customers contact you? Analyzing conversations and getting to know the most common reasons will give you valuable information about what they most often have problems with and what their expectations are.

Social media posts

Do you sometimes lack creativity? Let Trurl help you get your customers’ attention!

And way more! Contact us and we will build a model for you trained securely on your infrastructure & your dataset.

…but who was Trurl?

„Trurl is a robotic engineer, known from Stanislaw Lem’s novels „Cyberiad” and” Tales of the Robots „called a „constructor” with almost godlike abilities. In one of the stories, he creates a machine called „Elektrybalt”, which by description resembles today’s GPT solutions. We named the first Polish GPT model after the illustrious writer and his immeasurable imagination condensed into the character Trurl.

Author: Patrycja Biryło