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Media Monitoring

is here! 🎉

VoiceLab.AI, leader in Conversational AI now brings TRURL, an instruction-following large language model (LLM) which has been fine-tuned for number of business domains such as e-commerce and customer support.

TRURL brings additional support for specialized analytical tasks:

  • Dialog structure aggregation

  • Customer support quality control

  • Sales intelligence and assistance

TRURL can also be implemented effectively on-premise:

  • We will build a GPT model for you

  • Trained securely on your infrastructure

  • Trained on your dataset

Discover Trurl Alpha version!

Trurl can work for you as an intelligent agent! It strengthens the capabilities of our Conversational Intelligence (CI) platform. You can upload your data to CI and enjoy the benefits Trurl offers!

Vencode harnesses TRURL to build a company chat system, seamlessly integrating information from provided documents and the website for enhanced communication within the organization.

Discover solution Beta version!

Trurl is here 🎉

Expand information
Natural Language Processing

Analysis of arguments and objections in sales conversations

VoiceLab AI
analysis_of_arguments_and_objections

Analysis of arguments and objections in sales conversations

How should the agent argue to dispel all doubts of the buyer? Which arguments are the best and what is better not to mention? What are the most common refusal reasons?

With this informations, you will be able to respond to customer needs much better. Perhaps you will find out that the rules of the promotion are misunderstood or customers answer with a simple 'no’, to which it is best to tell them that they have the option of resigning from the service if it does not work for them…

The rest of the article is available on the link below: https://colab.research.google.com/drive/1wj8MJivIuNq04pBtPqW_FnCDfpgCnbWL#scrollTo=a14fba00

(NOTICE) In order to be able to use the notebook and send requests to our services, you have to upload a 'credentials.ini’ file to the runtime workspace (the main directory, next to sample_data folder). You can obtain one by getting in touch over at https://voicelab.ai/contact.

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Author: Patrycja Biryło

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