VoiceLab

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Conversational Intelligence

Analyze conversations in your company and sell more, understand users, increase UX

Cognitive Automation

Lower your customer care cost by automating repetitive processes

other products

Wordlify

Subtitles

Dictate

Media Monitoring

is here! 🎉

VoiceLab.AI, leader in Conversational AI now brings TRURL, an instruction-following large language model (LLM) which has been fine-tuned for number of business domains such as e-commerce and customer support.

TRURL brings additional support for specialized analytical tasks:

Dialog structure aggregation

Customer support quality control

Sales intelligence and assistance

TRURL can also be implemented effectively on-premise:

We will build a GPT model for you

Trained securely on your infrastructure

Trained on your dataset

Discover Trurl Alpha version!

Vencode harnesses TRURL to build a company chat system, seamlessly integrating information from provided documents and the website for enhanced communication within the organization.

Discover solution Beta version!

Natural Language Processing

Agent sentiment rating

VoiceLab AI

22/02/2023

Finding the most empathetic employees

Your company is very prosperous, more deals are closed every single day. However, with great success come great responsibilities, one of which is customer service. You employ a lot of agents that handle contact with numerous clients. But a question arises.. which agents are the best at dealing with customers? Who is the most empathetic employee whose best practices, when spread across company, could boost the effectiveness significantly?

Let’s find out…

The rest of the article is available on the link below: https://colab.research.google.com/drive/1Nazvef5jfn3dFDiXIjwJacST5hsz9EFh

(NOTICE) In order to be able to use the notebook and send requests to our services, you have to upload a 'credentials.ini’ file to the runtime workspace (the main directory, next to sample_data folder). You can obtain one by getting in touch over at https://voicelab.ai/contact.