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Predicting impactful agent statements

Predicting impactful agent statements

Often it’s hard to know what makes your clients react in one way or another. Some things related to the company or what your agents are saying, might have particularly high impact on your clients – whether it’s negative or positive, it’s useful to know what causes it. Combining our Sentiment Classification and Intent prediction you can find out which agent statements are of high impact to clients.

The rest of the article is available on the link below:

https://colab.research.google.com/drive/1WAmM4T-slDLXhd64-NimaQY0_juZAe9V?usp=sharing

(NOTICE) In order to be able to use the notebook and send requests to our services, you have to upload a 'credentials.ini’ file to the runtime workspace (the main directory, next to sample_data folder). You can obtain one by getting in touch over at https://voicelab.ai/contact.

Use advanced AI-fueled technologies to improve your business

Author: Filip Żarnecki